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Coronavirus update

Our Destinations are Open Again!

Cuba and Dominican Republic are open to the world with hygienic measures in place that guarantee the safety of customers, and provide better comfort in hotels facilities and in transportation.

Caribbean Tours, your DMC, wanted to make sure everything is ready to start again, so here we are with an updated format for our tours and top organisation regarding our newly implemented Safe & Clean Protocol, hygiene rules and social distancing for travellers. All itineraries have been updated and our guides are being trained to avoid crowded places and respect social distancing, in order to guarantee greatest care for what really matters: traveller’s health and happiness.

We hope you are well and looking forward to visiting Cuba again!

Best wishes!

More information

More useful information about the corona virus can be found on the following pages

Cuban Ministry of Health

Dominican Ministry of Health

Current situation reports WHO

WHO advice for the public

Cuba

Cuba stands for exemplary management of the pandemic and has made a name for itself around the world by sending numerous teams of doctors to support affected countries. Cuba has one of the lowest infection rates in the world of Covid-19 and one of the highest recovery rates from illness associated with the virus. Encouraging the population to wear masks, wash hands frequently, socially distance, as well as providing immune-boosting drugs, has helped achieve this remarkable result.

We have summarized answers to some essential travel questions, which show why Cuba is your safest destination for a long-haul holiday.

Healthcare Fee & Travel Insurance

It is normally included on the flight ticket.

Cuba requires all travelers to have health insurance that covers them in case they are covid-19 positive.

Upon Arrival in Cuba

Until now, it is not necessary to present a previous PCR test for COVID 19. Nevertheless, starting on January 10, 2021, all international travelers must present a certificate with a negative result of an RT-PCR for SARS Cov-2. This certificate must be issued by a certified laboratory in the country of origin and carried out in a period of 72 hours before the arrival in Cuba. This measure is without prejudice to the hygienic and sanitary measures already implemented in the country’s borders.

It is mandatory to carry out a PCR test upon arrival in Cuba. It is free of charge for all passengers.

All travellers are required to have a health declaration, a form that the airline must give to the passenger once on board the plane and shortly before landing in Cuba.

Waiting Time for PCR Test

The traveler can move freely in all common areas of the accommodation (pool, bar, beach, etc.) within the first 24 hours of arrival while waiting for the negative result. After 24 hours with a negative result the traveler can freely explore and enjoy the city and travel to other provinces. That is the main reason Caribbean Tours recommends its clients to have the first night at a Cuban beach. Doing so, you wont see those 24 hours as a waist of time.

In Case of Positive PCR

If positive to “Covid-19” the traveler with symptoms will be transferred directly to a specialized hospital. In the case of being asymptomatic, then he will be sent to an isolation center which are usually hotels that were adapted for this new function.

These travelers must remain isolated in their accommodation, waiting for the second negative PCR result in order to continue their trip as planned.

All tourists must enter the country with a medical insurance that must cover these expenses. Our agency will always be supporting the client so that he can continue his vacation in the best way.

Travelling on a Round Trip

Yes, Cuba has made a great effort to reopen its tourist attractions and services and to certify the new hygiene protocols. In the private sector, cafes, restaurants, cocktail bars, galleries and stores, etc., are gradually opening. Only discotheques and dance events are not available or very limited at this time. Cabaret shows such as Tropicana, El Parisien or the Havana Queens are also not currently taking place.

All sites have implemented hygienic sanitary protocols to guarantee the safety of travellers. These protocols are certified and endorsed by health and tourism authorities, they were conceived taking into account the recommendations of international organizations.

PCR Test on Departure

You should contact and coordinate with the medical responsible of the hotel or with the public center in the area of your private accommodation. The Cuban state is trying to provide the results of these tests within 24 hours, but it may take up to 48 hours. We recommend that you consider this time and plan for a minimum of 2 nights before your departure from the country.

Cancellation and Reservation Conditions

In our agency, Caribbean Tours, we apply the rules according to the exceptional situation. In the case of group tours we accept new reservations up to 5 days before the program starts and we offer more flexible cancellation policies where cancellations can be made free of charge up to 5 days before the start of the tour. In all other cases, our reservation and cancellation policies remain the same.

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